Customer Service Representative | Bassendean, Perth WA | Full Time
| Job Title: | Customer Service Representative |
| Location: | Bassendean, Perth WA |
| Work Type: | Full Time |
- Successful, Growing Australian owned Gourmet Food Business
- Collaborative Team Environment
- On the job training & skills development
Be part of a High Performing Team that takes pride in offering exceptional customer service!
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years, and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our WA Customer Service Team
Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy, so it’s essential that everyone works together as a team to get the job done. We are a happy, close team who works hard but still finds time to have a bit of fun together!
The Opportunity
We are looking for a highly organised team player to join our Customer Service Team.
The role is based at our office in Bassendean, Perth and will report to our WA Customer Service Manager.
This is a full-time position. We have a flexible work roster, which means some days will be an early start and finish and other days a late start and finish, but all within the operational hours of 6.00am & 5.00pm, Monday to Friday.
We’re Offering
- Attractive salary
- 25% Staff Discount
- Free Onsite Parking
- On the job training and skills development
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for over 35 years and continues to grow
Key Responsibilities
- Handle customer order entry, invoicing & credits
- Manage and action customer enquiries via phone, email & our online platform
- Proactively support the Sales Team to deliver exceptional customer service
- General administration & record maintenance
- Flexibility to work any shift between 6.00am & 5.00pm Mon-Fri
Key Capabilities
- High attention to detail
- Problem solving
- Team Player
- Ability to adjust to changing priorities
- Time management
- Proactive, decisive
About YOU
Our ideal candidate will be a team player with a good work ethic and a friendly, positive attitude.
Are you a quick learner who strives to continually improve? Do you consideryourself to be proactive, trustworthy, accountable and a good communicator? These are all key characteristics required for this role.
To Be Successful in This Role, You Will Have;
- Experience in a customer service role involving data entry & phones an advantage
- Strong computer skills including experience with Microsoft Office suite – Word, Excel & Outlook (Outlook knowledge & skills essential)
- Pronto or similar ERP software experience beneficial but not essential
- Good time management skills and strong attention to detail
- Ability to complete tasks autonomously with a high-level of accuracy
- A strong work ethic and the ability to problem solve, be flexible & multitask
- Strong written and oral communication skills
Please apply via Seek by Friday 4th April 2025.
Area Sales Manager FMCG | Canberra | Full Time
| Job Title: | Area Sales Manager |
| Location: | Canberra (including occasional regional travel |
| Work Type: | Full Time |
- Leading FMCG business servicing Independent Supermarket Sector
- Well established Australian business with a Great Culture
- Collaborative, dynamic team environment and mentoring from industry experts
Outstanding opportunity to join the sales team of a well-established purpose driven business with a great culture. Ideal start date early June.
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Retail Division
We distribute more than 200 premium local and international brands to Independent Supermarkets, convenience stores and health food outlets across Australia.
We also have one of the largest ranges of gourmet products for instore bakeries, cafés, service delis and hotboxes.
We provide our customers with winning brands and strategies that allow them to compete and grow.
About the Role
We are currently seeking a highly motivated and driven sales professional to manage a territory that covers Canberra and includes a regular regional country run.
You will report to the NSW Sales Manager and will work closely with our dynamic Sales Team to deliver targeted results to ensure a successful outcome for both Royal Foods and our Customer partners.
You will be responsible for servicing existing customers and building new business. You will contribute to planning and evaluation within the Retail Division.
This is a fulltime position, with an ideal start date of early June.
We’re Offering
- Competitive base salary & incentive programme
- Company vehicle, phone and tablet
- 25% Staff Discount
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for over 30 years and continues to grow
Key Responsibilities
As Area Sales Manager, the main duties of your role will include:
- Gain and maintain rapport with your client base, and other internal and external stakeholders.
- Work closely with your client base to understand their individual business needs, ordering cycles and sales support requirements.
- Develop your continued understanding and knowledge of our products and brands, competitors’ products & services, as well as general market conditions.
- Develop and manage your own quarterly sales strategy plans and territory goals in conjunction with the Sales Manager.
- Work to identify, source and develop new business opportunities within your territory, or pass on opportunities to other sales team members.
- Ensure ongoing growth within your assigned territory through new business or increased sales volume with current clients.
To be successful in this Role you will have the following skills & experience:
- Experience in a retail sales, sales representative or territory manager role.
- Ideally have previous experience in the independent retail supermarket industry.
- Have an unrestricted driver’s licence (essential).
- Ability to manage the sales process through achievement of sales targets, management of gross profit and the development of business plans (preferred).
- Ability to work autonomously, as well as be a team player.
- Excellent written and verbal communication skills.
- Be an energetic self-starter with an ability to quickly build trust and rapport with clients.
Be a strong advocate for the client and drive customer service at all levels.
Please apply via Seek by Friday 11th April 2025.
Area Sales Manager FMCG | Sydney | Full Time
| Job Title: | Area Sales Manager |
| Location: | Sydney (including occasional regional travel |
| Work Type: | Full Time |
- Leading FMCG business servicing Independent Supermarket Sector
- Well established Australian business with a Great Culture
- Collaborative, dynamic team environment and mentoring from industry experts
Outstanding opportunity to join the sales team of a well-established purpose driven business with a great culture. Ideal start date early May.
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Retail Division
We distribute more than 200 premium local and international brands to Independent Supermarkets, convenience stores and health food outlets across Australia.
We also have one of the largest ranges of gourmet products for instore bakeries, cafés, service delis and hotboxes.
We provide our customers with winning brands and strategies that allow them to compete and grow.
About the Role
We are currently seeking a highly motivated and driven sales professional to manage a territory that covers Metropolitan Sydney and includes a regular regional country run.
You will report to the NSW Sales Manager and will work closely with our dynamic Sales Team to deliver targeted results to ensure a successful outcome for both Royal Foods and our Customer partners.
You will be responsible for servicing existing customers and building new business. You will contribute to planning and evaluation within the Retail Division.
This is a fulltime position, with an ideal start date of early May.
We’re Offering
- Competitive base salary & incentive programme
- Company vehicle, phone and tablet
- 25% Staff Discount
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for over 30 years and continues to grow
Key Responsibilities
As Area Sales Manager, the main duties of your role will include:
- Gain and maintain rapport with your client base, and other internal and external stakeholders.
- Work closely with your client base to understand their individual business needs, ordering cycles and sales support requirements.
- Develop your continued understanding and knowledge of our products and brands, competitors’ products & services, as well as general market conditions.
- Develop and manage your own quarterly sales strategy plans and territory goals in conjunction with the Sales Manager.
- Work to identify, source and develop new business opportunities within your territory, or pass on opportunities to other sales team members.
- Ensure ongoing growth within your assigned territory through new business or increased sales volume with current clients.
To be successful in this Role you will have the following skills & experience:
- Experience in a retail sales, sales representative or territory manager role.
- Ideally have previous experience in the independent retail supermarket industry.
- Have an unrestricted driver’s licence (essential).
- Ability to manage the sales process through achievement of sales targets, management of gross profit and the development of business plans (preferred).
- Ability to work autonomously, as well as be a team player.
- Excellent written and verbal communication skills.
- Be an energetic self-starter with an ability to quickly build trust and rapport with clients.
- Be a strong advocate for the client and drive customer service at all levels.
Please apply via Seek by Friday 11th April 2025.
Area Sales Manager – Independent Grocery | Brisbane Northside, QLD | Full Time
| Job Title: | Area Sales Manager |
| Location: | Brisbane Northside, QLD |
| Work Type: | Full Time |
- Full time
- Attractive Salary + Incentives + Vehicle + Phone
- Well Established Growing Business with a Great Culture
Use your superior sales skills and experience to manage an established territory, develop new business and support your team.
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Retail Division
We distribute more than 200 premium local and international brands to Independent Supermarkets, convenience stores and health food outlets across Australia.
We also have one of the largest ranges of gourmet products for instore bakeries, cafés, service delis and hotboxes.
We provide our customers with winning brands and strategies that allow them to compete and grow.
About the Role
We are currently seeking a highly motivated and driven sales professional to join our Retail field sales team in Queensland.
You will report to the QLD Sales Manager and will work closely with our dynamic Sales Team to deliver targeted results to ensure a successful outcome for both Royal Foods and our Customer partners.
You will be responsible for servicing existing customers and building new business. You will contribute to planning and evaluation within the Retail Division.
This is a fulltime position.
We’re Offering
- Competitive base salary & incentive programme
- Company vehicle, phone & tablet
- 25% Staff Discount
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for 35 years and continues to grow
Responsibilities
As Sales Representative, the main duties of your role will include:
- Gain and maintaining rapport with your client base, and other internal and external stakeholders.
- Work closely with your client base to understand their individual business needs, ordering cycles and sales support requirements.
- Develop your continued understanding and knowledge of our products and brands, competitors’ products & services, as well as general market conditions.
- Develop and manage your own quarterly sales strategy plans and territory goals in conjunction with your Sales Manager.
- Work to identify, source and develop new business opportunities within your territory, or pass on opportunities to other sales team members.
Meet agreed-upon targets and ensure ongoing growth within your assigned territory through new business or increased sales volume with current clients.
To be successful in this role you will have
- A minimum of 3-5 years’ sales experience.
- Have an unrestricted drivers licence.
- Demonstrate a proven ability to manage the sales process through achievement of sales targets, management of gross profit and the development of business plans.
- Ability to work autonomously, as well as be a team player.
- Excellent written and verbal communication skills.
- Be an energetic self-starter with an ability to quickly build trust and rapport with clients.
- Be a strong advocate for the client and drive customer service at all levels.
- Ideally have previous experience in the independent retail supermarket industry.
Please apply via Seek by Tuesday 18 March 2025.
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